The service
TORNIO (a trade name of G.E. Recruitment, see Company information) provides online tournament software: organizers create tournaments, build schedules, record scores and publish standings; players view their own schedule. The software is provided as an online service; no physical goods are delivered.
Accounts
Organizers are responsible for their account credentials, for the accuracy of the data they publish and for the staff they invite to a tournament.
Plans and payment
One-off tournaments: Small €29 up to 16 teams, Standard €49 up to 64 teams, Large €99 for 65–512 teams. Each purchase applies to one tournament. Upgrading a paid tournament costs only the price difference (€20 Small → Standard, €50 Standard → Large); free or test credit does not count as a previous payment. Prices include VAT and are shown before payment. Before the payment window you state whether you buy as a consumer or a business; as a consumer we ask for your express request to start immediately. Payment is processed by Stripe (Stripe Managed Payments), which also calculates VAT and sends the receipt. A tournament is unlocked once payment is confirmed; you also receive a confirmation from TORNIO by email with your choice and information about withdrawal.
Subscriptions and billing periods
Starter €19 per month: up to 2 tournaments per billing month, 16 teams each. Pro €49 per month: up to 5 tournaments, 64 teams each. Unlimited €99 per month: unlimited tournaments (fair use), up to 512 teams each. Annual billing is paid upfront: €190 / €490 / €990 for 12 months (12 months for the price of 10). Allowances remain monthly and unused allowances do not roll over. At the monthly limit you can buy a one-off tournament or upgrade.
Renewal, cancellation and changes
Subscriptions renew automatically at the end of each monthly or yearly period until you cancel. You can cancel any time via "Manage subscription"; cancellation takes effect at the end of the paid period and you keep access until then. Consumers: once a yearly subscription has been renewed tacitly, you may cancel it at any time with at most one month's notice; we refund the prepaid amount for the remaining months pro rata (email voyaspadelnights@gmail.com). Upgrades take effect immediately with pro-rata settlement; downgrades from the next period. Unlocked tournaments and results are not deleted on cancellation. Payments are not refunded except on withdrawal, for a defect for which the law grants repair, a price reduction or refund, or as described above.
Right of withdrawal (consumers)
If you buy as a consumer (not for your business, club or association), you may withdraw from the contract within 14 days of concluding it without giving reasons. TORNIO is a digital service. A one-off tournament is unlocked immediately after payment and a subscription starts immediately; that is why we ask you, before paying, to expressly request that we start straight away. If you then withdraw within 14 days, you only pay a proportionate amount for what has been provided until then and get the rest back within 14 days via the same payment method. Your right of withdrawal is only lost if the service has been fully performed within the 14 days and you acknowledged in advance that you would then lose it; a one-off tournament is fully performed once the tournament has taken place. A subscription is not fully performed within 14 days. You can withdraw using the online withdrawal function (Withdraw from contract, also in the footer), by email to voyaspadelnights@gmail.com or with this model form: "To TORNIO, voyaspadelnights@gmail.com — I hereby withdraw from our contract for [one-off tournament / subscription]. Ordered on: … Name: … Email: … Date: …". You receive an acknowledgement of receipt by email straight away. Business customers have no statutory right of withdrawal.
Status of these terms
These terms apply to all purchases via TORNIO. Where they conflict with mandatory consumer law, that law prevails.
Acceptable use
Do not upload unlawful content, infringe third-party rights, or attempt to access tournaments or data you are not authorised to see.
Availability
We aim for high availability during events. For business customers the service is provided without further warranties; consumers keep their statutory right to a service that works as promised. For large events, keep an offline copy of important schedules.
Liability
For business customers our total liability is limited to the amount paid for the tournament or subscription period concerned, and we are not liable for indirect loss such as lost revenue. This limit does not apply to intent or deliberate recklessness. For consumers the statutory rules apply: these terms do not limit or exclude any rights you have as a consumer by law, including your right to a digital service that conforms to the contract and, in case of a defect, to repair, a price reduction or termination and compensation.
Data processing agreement
For participant data that organizers enter in TORNIO, the organizer is the controller and TORNIO the processor. The Data Processing Agreement, which forms part of these terms, applies.
Complaints and applicable law
Send complaints to voyaspadelnights@gmail.com. We acknowledge receipt and respond in substance within 14 days. If we cannot resolve it together, you may bring the dispute before the competent court. Dutch law applies. If you are a consumer, you always keep the protection of the mandatory provisions of the law of your country of residence (for example Spain), and you may also go to the court where you live.